Tuesday, March 17, 2015

C'mon Spring! - Shipping Guidelines

I see grass!!!! It's amazing! I saw my front stairs today too!!! It's a miracle! C'mon Spring! You can do it!!!


Happy Feast Day of Saint Patrick! Enjoy the celebration of the introduction of Christianity in Ireland and the lifting of Lenten restrictions on alcohol consumption for a day so people can go out and completely destroy themselves (that's what St. Patty's day is all about Charlie Brown). Might have a few myself... :)

Today is also the 11th birthday of a pretty cool kid that I absolutely adore. Happy Birthday to a member of the 2nd Shot family, my son Wes. Stop growing up dammit!

OK, back to business! The beginning of this month was FLOODED with repairs and I finally have a little time to take a breath. There were a few things I noticed that could probably make the repair submission process a bit smoother and help me get your cameras in the shop and back to you sooner and safer. So please take a second to glance over a few tips for submitting your camera:

- I have a great relationship with our local USPS Office. Our carrier, Ken, is one of the coolest, careful, and most respectful carriers I've ever met. I encourage all cameras shipped in the US to go through USPS Priority service. Tracking is provided when using this method and it's the safest and fastest method I've used. Over the past 3 years of doing this and several hundred cameras later, I've only had one incident that was an outbound shipment and it wasn't even the carrier's fault.

- Signature confirmation is not necessary. If you'd like to use it then that's fine but it does delay getting your camera to the shop as I'm held up at my full-time job in the daytime and often miss deliveries that require a signature. Our carrier knows where to drop the packages off where they're safe and dry. Trips to the PO are often limited to once a week.

- Please try to not send your camera in a case or with accessories. Often times I need to disassemble a camera and the first things to get taken off are accessories. Often times the shop gets a bit cluttered when it gets busy and your cases or accessories might not get packed up along with your camera. Doing this will help me keep things organized. I'm a full-blown slob. I don't want to forget to ship you back your extra stuff.

- Finally, bubble wrap and packing peanuts is the best protection for your camera when shipping and I love to reuse it. :)

Thanks for taking a look at some of these guidelines. I want to make sure your camera gets to me safely so there's no need for additional repair. The folks in the delivery business, all of them, busted their butts this winter to get shipments to the shop so a big 'hats off' to each and every one of them!!!

That's it for now. Next post will include some common repairs that I see on a regular basis and how you might be able to diagnose the problems before sending them to the shop. Till then, shop's closed!

Happy Birthday Wes!! Keep smiling! :)

A few cameras finished up last week... hope they treat their owners well!!

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